Behavioral Health Office Assistant - Harrisburg/Elizabethtown Outpatient - Part-time, Days/Eves

Harrisburg, PA | Behavioral Health | Tracking Code: 51270

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General Summary:
Under general supervision, performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

 

Duties and Responsibilities:
1 Answers telephones, routes callers, takes messages and provides routine information to callers.
2 Greets and registers patients in accordance with established policies and procedures.
3 Schedules patient appointments within established parameters.
4 Performs various duties for effective check-in and check-out of patients.
5 Prepares schedules and encounter forms for daily visits.
6 Handles walk in patients in the appropriate manner.
7 Ensures that Race, Ethnicity and Language is documented as appropriate.
8 Processes patient charge and collects copays and deductibles.
9 Performs various tasks related to end of day batch control, cash drawer etc.
10 Enters and/or retrieves data from established computer files.
11 Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
12 Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
13 Researches billing questions and problems for patients with centralized billing service.
14 Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
15 Complies with all HIPAA rules and regulations.
16 Processes mail including scanning and tasking if applicable.

Required Skills
  • Excellent interpersonal/communications skills
  • Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills
  • Computer skills to include typing
Required Experience

Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School); or an equivalence of 12 or more months of medical office experience preferred


Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Central Pennsylvania offers an idyllic blend of small cities and towns-including Lancaster, York, Gettysburg and Lebanon-surrounded by welcoming suburban neighborhoods and pristine rolling countryside. Our communities are conveniently situated within a short drive of major cities like Philadelphia, Baltimore and Washington, D.C., as well as Pennsylvania's scenic Pocono Mountains to the north. Here you'll find affordable home prices and living costs. Plus, there's an outstanding selection of schools, nearby colleges and universities.

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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