Behavioral Health Office Assistant - CADD Outpatient (Lancaster)

Full-time

Monday 11:30am-8pm; Tues/Thurs 9:30a-6pm; Wed 10:30a-7p & Friday 8:30-5pm

Diversity & Inclusion at WellSpan: Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Job Description:

Under general supervision, performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

Duties and Responsibilities

1. Answers telephones, routes callers, takes messages and provides routine information to callers.
2. Greets and registers patients in accordance with established policies and procedures.
3. Schedules patient appointments within established parameters.
4. Performs various duties for effective check-in and check-out of patients.
5. Prepares schedules and encounter forms for daily visits.
6. Handles walk in patients in the appropriate manner.
7. Ensures that Race, Ethnicity and Language is documented as appropriate.
8. Processes patient charge and collects copays and deductibles.
9. Performs various tasks related to end of day batch control, cash drawer etc.
10. Enters and/or retrieves data from established computer files.
11. Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
12. Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
13. Researches billing questions and problems for patients with centralized billing service.
14. Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
15. Complies with all HIPAA rules and regulations.
16. Processes mail including scanning and tasking if applicable.

Qualifications

• Minimum Experience:
  • 12 months
• Minimum Education:
  • Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School); or an equivalence of 12 or more months of medical office experience or customer service experience
• Preferred Courses:
  • Medical terminology within 6 months of hire recommended
• Skills:
  • Excellent interpersonal/communications skills; Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills; computer skills to include typing
  • Bilingual a plus