Behavioral Health Central Scheduler - Philhaven Mt. Gretna - Full-time, Days (9:30a-6:00p)

Mt Gretna, PA | Behavioral Health | Tracking Code: 53515

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General Summary:
Under supervision of the Behavioral Health Central Scheduling Supervisor and the Manager of Outpatient Support Services, provides centralized scheduling services for all behavioral health clinics and services, according to the patients needs.


Duties and Responsibilities:
The following are essential job accountabilities:
1 Answers incoming calls via centralized behavioral health telephone queue with exceptional customer service skills. Manages the needs of each patient appropriately.
2 Schedules appropriate appointment within established parameters, by determining the needs of the patient (i.e. psychiatry, psychotherapy, new or established patient, substance abuse or mental health intake).
3 Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
4 Answers telephones, routes callers, takes messages and provides routine information to callers.
5 Conducts patient interview, in person or by telephone, to collect accurate financial, biographic and demographic information. Understands patient insurance information and correctly enters that information into the billing system.
6 Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
7 Corresponds with clinical teams, psychiatrist and/or therapist, via the computer system with necessary patient information.
8 Relays medical information to the clinical team to allow them to provide exceptional patient care.
9 Communicates with ancillary areas to answer questions for the patient, such as pharmacy, lab, etc.
10 Uses the clinical computer system to communicate with medical office staff

Required Skills

Typing and basic computer skills

Excellent interpersonal/communication skills

Required Experience

Behavioral health office experience preferred but not required

3 - 6 months telephone management

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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