Behavioral Health Central Scheduler - Mt. Gretna - Days (8am-4:30pm)

Mt Gretna, PA | Clerical and Administrative | Tracking Code: 66406

Job Description:

Under supervision of the Behavioral Health Central Scheduling Supervisor and the Manager of Outpatient Support Services, provides centralized scheduling services for all behavioral health clinics and services, according to the patients’ needs.


Duties and Responsibilities

  1. Answers incoming calls via centralized behavioral health telephone queue with exceptional customer service skills. Manages the needs of each patient appropriately.
  2. Schedules appropriate appointment within established parameters, by determining the needs of the patient (i.e. psychiatry, psychotherapy, new or established patient, substance abuse or mental health intake).
  3. Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
  4. Answers telephones, routes callers, takes messages and provides routine information to callers.
  5. Conducts patient interview, in person or by telephone, to collect accurate financial, biographic and demographic information. Understands patient insurance information and correctly enters that information into the billing system.
  6. Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
  7. Corresponds with clinical teams, psychiatrist and/or therapist, via the computer system with necessary patient information.
  8. Relays medical information to the clinical team to allow them to provide exceptional patient care.
  9. Communicates with ancillary areas to answer questions for the patient, such as pharmacy, lab, etc.
  10. Uses the clinical computer system to communicate with medical office staff


  • Minimum Experience:
    • 3 - 6 months telephone management
    • Behavioral health office experience preferred but not required
  • Minimum Education:
    • High School or G.E.D.
  • Required Courses:
    • Medical Terminology
  • Skills:
    • Typing and basic computer skills; excellent interpersonal/communications skills
Michelle Dermes
Michelle Dermes
Sr. Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)