Associate IT Field Service Analyst (IT Operations) York - Full Time (Days)

York, PA | Information Systems and Technical Support | Tracking Code: 52047

Join us at an upcoming event:


Monday - Friday - 7:00am to 4:00pm
24 x 7 on-call every 3 weeks




General Summary:


Performs basic customer support activities for equipment and systems products such as wiring, cabling, power, fire suppression and environmental. Provides basic administrative and technical support in the monitoring and maintenance of the facilities management and infrastructure support of multiple data centers and critical infrastructure environments within System owned/leased buildings. Assists in operation and monitoring of a large array of power and cooling systems at multiple data centers in accordance with established procedures. Works indirectly with IT Operations, Network Services, Service Desk, Office of Production Quality, Technology Services, Facilities and Property Management departments and vendor partners to resolve specific issues and maintain high system availability and reliability. Refers more complex problems to experienced field technicians to resolve specific issues and maintain high system availability and reliability.


Duties and Responsibilities:


1 Assists in detection, analysis, documentation and resolution of service availability problems related to data center power, fire suppression and environmental systems hardware. Uses resources such as technical documentation, system knowledge, troubleshooting skills and other support teams to gain further experience of IT Facilities hardware and procedures.

2 Assists in review of equipment logs for errors and determination of corrective action. Uses a core set of technical skills to assist in sustainment of the daily operations of multiple data centers and critical infrastructure environments to support the patient care systems and their partners.

3 Aids in monitoring of equipment status to ensure high quality and reliability, principally focused on power and cooling systems. Interfaces with systems by using commands, utilities, interface panels and documentation.
4 Participates in IT Facilities preventive maintenance and other management control programs.

5 Updates IT Facilities equipment outage and history logs, procedural documentation, building maps and drawings and equipment manual libraries and forwards to the IT Facilities Coordinator for processing and filing.

6 Follows Standard Operating Procedures and MOPs during scheduled and unscheduled service downtime events.

7 Participates in data center and network closet related projects and technology initiatives.

8 Participates in the receipt, processing and data entry of maintenance/repair requests (work orders) through the automated work order system.

Required Skills

Minimum Education              

High School or G.E.D.



Minimum Experience:          

6 months using Visio or AutoCAD

Knowledge of service management (Using remedy or Service Now) 

Basic electrical knowledge (Familiarty with power - voltage, amps, watts) 

Basic understanding of air conditioning and heating.  



Min Field of Experience:      

Facilities Maintenance and Information Technology

Electrical or Electronic field service experience





Basic troubleshooting skills,

Customer service skills;

Some knowledge of space utilization practices and physical inventory procedure;

Working knowledge of facilities and maintenance and operations

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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