Applications Coordinator-Lead - (Ambulatory)

York, PA | Information Systems and Technical Support | Tracking Code: 62277

Position Summary:



General Summary:


Under general supervision of the Project One Team Director, provides supervision to Application Coordinators and is responsible for analytical support of a variety of business, enterprise and clinical applications to support the strategies, strategic vision and goals of the System. Creates, expands and/or modifies healthcare enterprise and subject area implementations as required to support operational/clinical functions relevant to a particular application (or set of applications). Mentors less experienced Application Coordinators. Understands and effectively facilitates highest technical level of most phases of systems analysis while providing guidance on the business/clinical implications of the application of technology and workflow transformation. Facilitates excellent team work within project teams and with customer teams. Scope of Influence: Application Coordinators, Various Applications/Technical Team Members, Project Manager(s), Principal Trainer(s) and Subject Matter Experts on specific project tasks.


Duties and Responsibilities:


1 Implements and maintains applications in support of enterprise strategies and objectives.
2 Contributes to healthcare enterprise and subject area implementations and serves as project leader for specific application area(s) within a team. Reviews and analyzes applications effectiveness and efficiency, and assists manager in developing strategies and roadmaps for improvement or leveraging systems.
3 Assists with defining and modifying applications, and understands organizational and vendor standards for naming/numbering conventions, security classifications and preferences in application design and coordination of changes or enhancement needs.
4 Uses software maintenance and report writing tools as required. 
5 Prepares status reports for management.
6 Analyzes new functionality in releases to determine how it should be used, and performs comprehensive unit and integrated testing.
7 Populates databases during the initial system build with assistance from vendors, and analyzes data conversion needs.
8 Cultivates and disseminates knowledge of application change management best practices. Coordinates software updates and changes.
9 Ensures that data coming across an interface into assigned application meets the operational/clinical needs.
10 Develops and documents procedures for implementing system changes and other tasks, as well as ensures development and compliance with change control processes and procedures.
11 Serves as a liaison between end users, third parties, and vendor implementation/support staff, maintaining regular communication with vendor representatives and enterprise customers.
12 Helps vendor staff to understand enterprise operational needs to validate workflows, build, and configuration based on vendor guidelines.
13 Understands data structure modeling and applies that in-depth knowledge to generate solutions for enterprise operations and clinical functions.
14 Understands choices involved in application configuration and utilizes in-depth knowledge, skills and ability to provide day-to-day support for assigned applications and customers.
15 Manages and provides day-to-day direction for application team in support of enterprise/project operations and teamwork. Manages schedules and priorities to ensure work is properly resourced.

Required Skills



Note: Other combinations of formal education, training and experience may be considered.


Minimum Education Associate's Degree


Preferred Education Bachelor's Degree


Minimum Experience 3 - 5 years, including at least 1 year of experience supporting healthcare applications or technologies is preferred but not required; Prior experience in a supervisory or leadership role is desired. Certifications in Ambulatory preferred. 


Req Cert/Registration Applicable Epic Certification(s) for application(s) supported within six (6) months of hire. If certifications are not obtained within that period, termination from the team could result. 


Skills: Other Able to work well in a collaborative team environment as a member and leader. Eager to learn applications and promote in the organization’s environment. Able to accept responsibility, prioritize appropriately, lead meetings, resolve conflicts and express ideas constructively. Thorough knowledge of relevant specialty areas. Innovative, analytical and logical approach to solving problems effectively. Clarity and discipline in communication and follow-up skills – both written and verbal. Capable of imaginative and abstract reasoning. Demonstrates advanced troubleshooting skills. Understands general project management and software development/support principles. Self-reliant and capable of independent work. Knowledge of system process engineering.

Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Know, Respect, Include

WellSpan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected and valued, while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)