American Sign Language Interpreter - System Wide

Ephrata, PA | Professional | Tracking Code: 73591


General Summary:

Responsible for providing a variety of interpretation and transliteration services WellSpan Health providers and its patients and/or patients’ families who are deaf or hard of hearing. Services are provided in a variety of medical and/or mental health settings including but not limited to: established appointments, inpatient care and emergency care. Also responsible for providing professional interpreting services for WellSpan employees who are Deaf/HH. Services can be provided in person or via video based on the nature of the encounter.


Duties and Responsibilities:


  1. Effectively facilitate communication through use of American Sign Language, spoken English, cultural mediation, and knowledge about accessibility.
  2. Provides interpreting and transliterating services to WellSpan patients and patients’ families in a wide variety of settings and unique circumstances. Interpreter services will utilize American Sign Language, spoken English, pantomime, gesture, lip movements without voice (speech reading), or other modes to facilitate communication between Deaf, late deafened, hard of hearing, deaf/blind, and hearing people.
  3. Accurately Interprets complex dialogue from a wide variety of communications including (but not limited to) medical terminology, patient symptoms and diagnosis, Healthcare Providers’ instructions and questions concerning patient symptoms and care, explanation of medical procedures and associated equipment and hospital facilities. Services are often rendered in intense environments such as peri-operative and post-operative communication, critical care situations, and mental health cases. Also provides interpreter services for Emergency Department patients as required during standard shift and carries beeper for on-call support according to department rotation requirements.
  4. Conducts language assessments to determine needs requirements to establish effective communication, thereby assuring clear understanding between concerned parties to facilitate safe and effective patient care.
  5. Mediates cultural differences between hearing and deaf individuals when appropriate and communicates any special needs. Participates in the training and education of staff on cultural, as well as communication aspects of the care of deaf or hard-of-hearing patients.
  6. Assists in the development of programs and informational materials designed to facilitate the delivery of care to the WellSpan Deaf or Hard-of-Hearing patient population.
  7. Works with colleagues in Interpreter Services and Patient Care Services to address patient/family concerns about hospital services and to ensure patient satisfaction.
  8. Demonstrates a collaborative effort to provide quality services that are consistent with departmental and WellSpan’ philosophy.
  9. Actively participates in performance improvement processes, projects, and teams.
  10. Collaborates with others to solve issues or concerns in a systematic way.
  1. Ability to be objective, articulate, and organized with well-developed work habits; be even-tempered and flexible.
  2. Maintain patient confidentiality when organizing, planning, and scheduling interpreter requests. Abides by the Standards of Conduct which is the basis for WellSpan Health and the NAD-RID Code of Professional Conduct.
  3. Supports and Promotes the mission and values of WellSpan Health.





  Minimum Education             2-year postsecondary education


  Preferred Education              Bachelor’s Degree in a related field


  Minimum Experience            2 years ASL medical interpretation experience in a variety of healthcare settings is required

                                             Fluent in American Sign Language

                                             Fluent in written and spoken English


  Req Cert/Registration           RID National Interpreter Certification (NIC) required

                                             Registration with PA Office of Deaf and Hard of Hearing required


  Pref Cert/Registration           Completion of an Interpreter Training Program (ITP) with a bachelor’s degree or higher from an accredited institution of higher education


  Other Skills:                          Knowledge of Medical Terminology required

                                             Solid knowledge of medical terminology

                                             Well-versed in Deaf culture, able to code switch between communication modes (SEE, PSE, oral, tactile signing, etc.)

                                             Proficient in using technology including Microsoft Office, Zoom, Video Remote Interpretation or other video programs

                                             Strong interpersonal communication skills necessary to interact with critical patients, their families, and staff under stressful/emergency situations

                                             Skilled in all aspects of office organization and administration



James Kane
James Kane
Sr. Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.

Conveniently located in southcentral Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing, and both professional and semi-professional services. (Patient population: 535,000)