Administrative Assistant - Quest Behavioral Health - Call Center - Full Time (Day Shift)

York, PA | Clerical and Administrative | Tracking Code: 54153

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Administrative Assistant - Call Center


Full Time (Monday through Friday) - Day Shift



**  Applicants are encouraged to submit a cover letter explaining their interest in applying for the administrative assistant position in Quest Behavioral Health's call center and why they would be a good fit for the position.  **




General Summary:


Under the general supervision of Quest Manager, performs diversified and confidential administrative duties, explains benefit coverage, answers members’ questions/inquiries, and documents appropriately. Requires an intermediate degree of technical and communications/interpersonal skills, knowledge and ability. May administer programs, projects, and/or processes as assigned.


Duties and Responsibilities:


  • Explains benefit coverage to members and/or providers orally or in writing.
  • Interacts with appropriate sources to answer members’ questions/inquiries and resolve members’ concerns and problems orally or in writing.
  • Opens and routes incoming mail; distributes correspondence and other material to staff. Prepares outgoing mail, appropriately following policies/procedures.
  • Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
  • Sets up and maintains electronic files and records which may contain confidential information.
  • Provides administrative support to Quest Manager/Coordinator as directed. This may include collecting information needed by supervisor for conferences, typing memorandums, policies, committee minutes, and other general typing as appropriate.
  • Compiles and prepares data needed for regularly scheduled or special reports, analyses and other related duties based on the needs of the project.
  • Schedules appointments; coordinates and/or arranges meetings; maintains and updates supervisor’s daily calendar.
  • Attends meetings and records minutes, as required.

Department Description:


Quest Behavioral Health is a full service administrator of mental health and substance abuse benefits and Employee Assistance Programs for healthcare organizations, businesses, school districts and other employers in Pennsylvania.


To learn more about Quest Behavioral Health, please click here.

Required Skills
  • High School or G.E.D.
  • Associate's Degree or Bachelor's Degree (Preferred)
  • Basic computer skills
  • Knowledge of Microsoft Office Suite
  • Excellent interpersonal and written and oral communication skills
  • Strong attention to detail and organizational skills are essential

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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