Access Education Specialist

York, PA | Professional | Tracking Code: 75650

Job Description:

Under general supervision, facilitates training opportunities to provide insurance, compliance and registration knowledge. Plans, assesses, delivers and evaluates training programs for Access staff. Monitors insurance training modules and completion of competencies. Exercises strong communication skills, both written and oral. Represents the System in a professional manner, using good customer service practices and skills in the performance of the following duties.


Duties and Responsibilities

Essential Accountabilities:

  1. Delivers training for staff who will use patient registration and estimation applications ensuring that they receive consistent, accurate training on appropriate policies and procedures.
  2. Develops, maintains, and delivers training modules, continuing education modules and competencies.
  3. Evaluates completed registrations for quality assurance via daily work queues, identifying errors, providing educational feedback to registrars, monitoring individual performance and trending errors for further educational development or improvement.
  4. Provides customer service registration and insurance support (via a telephone que) for Access staff, and responds to IS Helpdesk email tickets and a system distribution email list for registrars’ insurance questions.
  5. Performs registration duties and functions to support Billing, Customer Service and Medical Records needs.
  6. Communicates with appropriate contracting departments to ensure correct insurance participation documentation for registration staff.
  7. Develops and maintains references for accurate registration and insurance entry procedures, collaborating with other departments to incorporate insurance changes and ensure billing accuracy.
  8. Communicates insurance and registration related information via email, Share point portal, and both a weekly and monthly newsletter.
  9. Evaluates learning programs and recommends changes as needed to improve learning outcomes.
  10. Acts as a resource and educator to employees and management by standardizing processes and maintaining a high expectation for quality of service and output of work.


  • Notes:
    • Other combinations of formal education, training and experience may be considered.
  • Minimum Experience:
    • 2-3 years registration/insurance experience or previous training experience
  • Minimum Education:
    • Associate’s Degree
  • Required Certification:
    • Cert Certified Healthcare Access Associate (CHAA)
  • Physical Demands:
    • Occasional prolonged standing /walking
  • Skills:
    • Highly competent in registration and insurance procedures; excellent communication
    • interpersonal/ facilitations skills

Fraud Notice: Please be aware of potentially fraudulent job postings on other websites or suspicious recruiting email or text messages that attempt to collect your confidential information. If you are concerned that an offer of employment with WellSpan Health might be a scam, please verify by searching for the job posting on or contact us at

Best of the Best Awards
Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)