Access Center Clinician

York, PA | Behavioral Health | Tracking Code: 56856

Job Description:

Assists with initial triage and assessment, provides clinical oversight, facilitates the admissions process and serves as a resource about internal and external services. Assists with security and patient behavioral management, and provides crisis intervention services.

 

Duties and Responsibilities

 

  1. Triages requests for service, providing prompt assistance to all requests in relation to their urgency.
  2. Documents all requests for service using computerized inquiry functions.
  3. Maintains a knowledge base of insurance/managed care processes related to pre-certifications and authorizations, and completes these as required.
  4. Utilizes a structured interview tool to conduct an in-depth clinical assessment, and documents this using approved WellSpan Philhaven evaluation forms.
  5. Determines appropriate level of care based on the client’s history, psychosocial history, clinical presentation, and funding situation.
  6. Instructs and assists the client and client family in completing all necessary paperwork, and witnesses signatures as necessary.
  7. Works cooperatively with program staff to transition the client to the program, and participates in the conference call with the psychiatrist as necessary. Provides a summary of pertinent clinical information and special needs as a part of this process.
  8. Interacts with all clients and family members with an awareness of confidentiality requirements and patient rights issues, and sensitivity to the client’s and family’s level of distress and needs.
  9. Assists licensed individual practitioners with initial assessment of patients as they enter triage services; including dictation of assessment activities.
  10. Completes all necessary procedures and/or documentation to have treatment authorized by 3rd party payers.
  11. Completes all necessary procedures and /or documentation necessary to refer patients to other levels of care when appropriate, and / or to other types of service when needed.
  12. Communicates with and coordinate care with other providers or agencies who may be working with the patient including, but not limited to, the primary care physician, the school, Probation & Parole, Children & Youth, attorneys, clergy, and so forth.
  13. Provides support to and assists Counselors in problem solving to determine a preferred course of action in dealing with difficult situations.
  14. Maintains an awareness of community resources and provides this information to clients as requested.
  15. Serves as an initial contact for internal emergencies, administrative concerns, and public relations issues, and directs these contacts to the appropriate WellSpan Philhaven staff.
  16. Maintains an awareness of campus security issues, conducts security rounds and campus drive-through as scheduled, and communicates with other WellSpan Philhaven staff as necessary.
  17. Access Center Clinician
  18. Maintains an awareness of WellSpan Philhaven’s admission criteria and the Mental Health Procedures Act, and serves as a resource for other WellSpan Philhaven staff concerning appropriateness for admission and mental health legal requirements.
  19. Maintains a knowledge base of behavioral management techniques and assists in behavioral management emergencies throughout the campus.
  20. Completes training as a designated Mental Health Delegate to initiate involuntary commitments as needed.
  21. Completes necessary training and provides telephone crisis services when primary Crisis Intervention Counselor is not available.
  22. If requested to do so, completes the necessary training and serves as a primary Crisis Intervention Counselor when required.
  23. Performs hospital security and safety duties in line with guidelines outlined at the basic training level of the International Association of Healthcare Safety and Security.
 

Qualifications

  • Minimum Experience:
    • 2 years
    • Min Field Of Expertise psychology, social work, or related field
  • Minimum Education:
    • Master’s Degree
  • Skills:
    • Other Requirements- interpersonal skills, both verbal and listening, to manage patient admission interaction, and to advise, counsel, and lead employees in compliance with policies. In addition, the ability to provide counsel on sensitive patient matters and act in a public relations capacity on various issues is required; Analytical ability is required to determine appropriate solutions to crisis calls and service inquiries; Visual ability to review and prepare written information and to observe patient behavior is required; Knowledge of and ability in the care and handling of patients in all age groups is required, including consideration of the special needs and behaviors of children, adolescents, adults, and older adults.
    • The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)